Our Team Is Ready To Help You!

SLNet has been the leading solution for Telnet servers, RF device connections and terminal emulation for over a decade. Over 3,000 customers worldwide praise it for its reliability and performance.

We are ready to “Do What It Takes” to help you with sales and licensing issues, resolving technical questions and problems, and getting you fast answers on contracts and invoices.

You can reach us by telephone, email or even Live Chat (for quick answers to technical questions).

Technical Support Department

  • Monday – Friday (09:00 GMT – 17:00 GMT)
  • Saturday (closed)
  • Sunday (closed)
  • +44 20 8167 7133
  • [email protected]

Sales Department

  • Monday – Friday (14:00 GMT – 21:00 GMT)
  • Saturday (closed)
  • Sunday (closed)
  • +1 949-428-9330 x 3351
  • [email protected]

General

  • Monday – Friday (14:00 GMT – 21:00 GMT)
  • Saturday (closed)
  • Sunday (closed)
  • +1 949-428-9333
  • [email protected]

Technical Support Services

You can purchase support for you SLNet products based on either a One, Two or Three Year contract. This will entitle you to unlimited technical support on your current product, free access to any new releases for the version that you have purchased and a discount for purchasing any new version of the product.

Annual Technical Support Agreement

Technical support disclaimer: Existing customers must purchase an equal number of technical support contracts based on their total number of SLNet servers owned. Please review the technical support agreement at the following link: https://www.seattlelab.com/wp-content/uploads/2020/08/SEATTLELAB-TECHNICAL-SUPPORT-AGREEMENT_August-2020.pdf
SeattleLab also offer a range of Technical Services to assist with your installation should you need it. Please visit our Technical Services page.

In addition to the above, we offer development and integration services. Please email [email protected] if you have any special needs that you would like to discuss.

Documentation

SLNET Installation, Configuration, Administration, and User Guide version 5.x. PDF format, 41 pages.
SLNET Installation, Configuration, Administration, and User Guide version 6.x. PDF format, 54 pages.
SLNet Secure Installation Configurataion Administration and User Guide PDF format, 47 pages.

SeattleLab Software License Agreement
Click here to read the SeattleLab Software License Agreement for SLNet.

SLNet 2.6 / 4.1 / 5.0 / 5.3 / 6.0
Current customers of SLNet 2.6 4.1, 5.0, 5.3, 6.0 who are not ready to upgrade their licenses to SLNet 6.2 or 6.3 at this time may purchase additional licenses of SLNet 2.6, 4.1 5.0, 5.3, 6.0. Please contact our sales team or customer services for assistance.